KYC: Know Your Customer; The Reason Why Casinos Asks for Documents, jokaroom kyc.
Jokaroom kyc
Most online casinos allow you to follow the process and the status of your verification via the documents upload-page.
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KYC: know your customer – the reason why casinos asks for documents
When depositing- and withdrawing money to and from your online casino account, you will eventually experience a “know your customer”-process. Also known as KYC, this is the part where operators of online gambling establishments asks you to provide them with documents.
If you fail to provide them with what’s requested of you, you risk having your account closed and funds forfeited.
So what’s the deal with this whole “know your customer”-thingie?
Well, that’s a question every player who plays at a licensed and regulated casino will ask themselves at one point.
Most players don’t understand why documents are requested and why the need of providing personal info other than name, address, email and contact number.
In short, KYC is a process that allows businesses to verify the identity of their customers.
As part of our casino guides series, we’re going to explain why this happens. Inconvenient? Yes, but also quickly done with if you follow simple instructions.
Know your customer is mandatory
Every single UKGC (UK gambling commission) and MGA (malta gaming authority) licensed and regulated online casino are required by law to ask their players of documents to verify their identity at some point.
If you withdraw more than €2.000 from a MGA-licensed casino, the operator is lawfully required to ask you of documentation for verification purposes before paying you the money. This can also happen to players who have not yet withdrawn money from their accounts.
Different types of documents used for verification
Depending on the extent of the verification procedure, there are different types of documents which you need to provide. It also depends on the number of deposit methods you’ve used to fund your player account.
The most common documents asked for:
- Proof of ID
- Proof of address
- Proof of payment method(s)
Proof of ID
In order to prove who you say you are, the operator will request proof of ID. The most common documents requested for this purpose are government issued ID such as a driver’s license and passport.
TIP: to make sure your proof of identification goes as quick and smooth as possible, make sure that the full document is clearly visible. Do not cover any information or manipulate the picture / scan in any way. Please also make sure that the date is valid, as operators do not accept expired documents.
Proof of address
The proof of address documents are required by the operator to verify that you live where you say you do. When opening your account, you’re required to provide the casino with your address.
Casinos require a document that has both your name and address on it, and the ones that are accepted are utility bills, bank statements, credit card statements or any other official document sent to you by your government.
TIP: make sure that the document you send is shown in full. It must be no older than 3 months from the date you send it in to the casino for verification.
Proof of payment methods
Most casinos offer credit/debit card, neteller/skrill and bank account deposit methods. You have to always verify the method, which you use for deposits on online casino.
- Credit/debit card: to verify your card, you need to show the first 6 and last 4 digits, your name and expiry date. Other digits you can cover. From the back, you have to cover 3 digit CVC code, and your card has to be signed. Also, all 4 corners need to be visible.
- Neteller or skrill: verifying this is simple. Just take a screenshot which is showing the email, account number/ID and your name.
- Bank account: bank statement or screenshot from your online banking account showing your name and account details.
Verification process
Most online casinos allow you to follow the process and the status of your verification via the documents upload-page.
That’s where you’ll see if your documents are approved, pending or declined. If something is unclear, or you’ve missed some instructions, the casino will quickly notify you. It usually takes between 1-3 days to complete the process. That however entirely depends on the workload of the casino’s security department. The good news is that if you have a pending withdrawal, it’ll be paid out as soon as you’ve been verified.
Summary of the know your customer process
The know your customer process is understandably an inconvenience for you when you simply want to play. It’s especially a nuisance when waiting for the money you’ve requested a withdrawal for.
However, the process of know your customer is a quick one if you follow simple instructions, and is in place for the safety and security of both you and the operator your’re entrusting with your own money.
KYC is also used to prevent ID theft, underage gambling as well as used for anti money laundering purposes.
To summarize it in a short sentence, KYC is widely adopted and used by serious and legitimate businesses that you leave money with, and is in the end of the day in place to make sure you are indeed who you say you are.
Jokaroom casino
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Jokaroom casino review
Jokaroom casino is a welcoming australian-focused online casino characterized by a big choice of quality, high paying games coupled with generous bonuses and promotions. Its gold and brown colour scheme exudes coolness and elegance, while its mascot and name sake ‘joka,’ adds some excitement and flair to the proceedings.
This casino is one of a new generation of sites with games from multiple casino software vendors. This means the casino has ‘cherry-picked’ the very best titles from each of them so you’re spoiled for choice. Add to that you can rest assured that its games have competitive payout percentages (return to player) and worthwhile features.
To help you get started on your jokaroom journey, the casino offers a range of generous and worthwhile bonuses for first time and existing players. It even has a no deposit bonus you can use to experience some of the casino’s best real money games 100% free and – if you’re lucky enough – even cash out real money winnings from.
Everything about this casino is quick and easy, from signing-up (which only takes a couple of minutes), to claiming bonuses, making deposits, picking and choosing games to play, to cashing out your winnings. If, however, you need assistance with any aspect of jokaroom, you can contact its fast and friendly customer support around the clock.
A few important things to know
- It offers a wide range of casino games and slots
- It only processes safe and secure banking options
- Its games hail from top casino software developers
- Its bonuses and promos are plentiful and rewarding
- All player information and transactions are encrypted
Other promotions and bonuses at jokaroom casino
Joka is all about making aussies happy and one of the ways he does that is by dazzling you with rewarding daily bonuses and promotions. Here’s a sample of what you’ll encounter if you sign up and become a real money player at jokaroom casino:
Mysterious mondays – deposit $20 or more and choose one of the 5 doors to reveal your very own mystery casino bonus.
Twisted tuesdays – deposit $20 or more and joka will let you pick one bonus out of three:
- 60% match bonus, or
- 60 free spins on goldilocks slot, or
- 40% match bonus + 20 free spins on goldilocks slot
Wacky wednesdays – to get you over hump day joka is giving you 2 bonus choices:
- Deposit $20 or more and enjoy a 35$ bonus, or
- Deposit $150 or more and enjoy a 75% bonus
Thrilling thursdays – deposit $20 or more and you can enjoy a 50% bonus of up to $500!
VIP / loyalty program
Jokaroom has a generous loyalty program called the joka dimes loyalty program where you can earn redeemable points by playing either classic or video slots for real money (no other games qualify for points).
For every $20 you deposit you’ll earn 5 status points and 5 dimes, and for every $20 in bets you make you’ll earn 1 status point and 1 job dime. When you’ve earned enough status points and dimes you can redeem them for bonus cash.
Security and privacy at jokaroom casino
Jokaroom casino is 100% safe, secure and trustworthy. How can we make this huge claim? Because the site is licensed and regulated by the UK gambling commission (UKGC) which is one of the most trusted and reputable online gambling jurisdictions.
Plus the casino uses cutting edge secure socket layer (SSL) encryption to protect all player data, transactions and balances. When logged into jokaroom all communications between your internet browser and the casino are secured and protected.
Signing up with jokaroom casino
Opening a new account at jokaroom casino couldn’t be quicker or easier. The process is so simple that it only takes a couple of minutes from start to finish if you follow these steps:
visit jokaroom click the sign up button fill out the registration form and submit (read the T&cs first) if successful, your account will be activated immediately proceed to make an initial deposit to play real money games
If you’d like to claim one of the casino’s bonus offers, click the promotions tab (the gift icon) on the left hand side of the page to reveal a list of all the promotions you’re eligible for.
Software and games
Now we come to the heart of jokaroom casino – its games. These are supplied by some of the ‘hottest’ online casino developers in the business namely betsoft gaming, isoftbet, IGT, quickspin, relax gaming and felt gaming.
Although there are older and more established developers, these firms are renowned for their fresh and dynamic game portfolios. That’s why you’ll find them at the forefront of many premier australian and international online casinos.
The games from these providers are characterized by their HD and in many cases 3D style graphics accompanied by high quality sounds and soundtracks. In addition, they include in-game features designed to enhance game play and help ramp up your winnings.
Another notable feature of jokaroom’s games is they’re browser-based ‘click to play’ which means you can play them instantly – no download or installation required. This is possible because they’re developed in adobe flash or HTML5, both instant play platforms.
Browser-based means they’re suitable for all platforms (macs, pcs, laptops, smart phones and tablets), operating systems (windows, apple ios and android etc.) and web browsers (safari, edge, chrome and firefox etc.) for the ultimate convenience and flexibility.
Here are some of the most played games at jokaroom casino broken down by category:
Jokaroom casino
Jokaroom casino highlights
- Great welcome bonus.
- Mobile responsive website.
- Social interaction on facebook and twitter.
- 24/7 customer support.
- Amazing loyalty rewards.
Jokaroom casino bonus codes
Jokaroom no deposit bonus code
This casino does not currently have a no deposit bonus, check back soon as bonuses are always changing.
Jokaroom sign up deposit bonus code
This casino does not currently have a sign up deposit bonus, check back soon as bonuses are always changing.
Jokaroom casino review - first impression
Having only been around for a few months and launched in 2018, jokaroom casino is something brand new and fresh into the market catering to australian players. What this casino does differently in the market is that it offers a bunch of new and exciting providers, an abundance of pokies and some great bonuses and promotions.
The site has something different about it because it focuses on the client. The theme revolves around the entertaining character that seems to be based on a joker. The site boasts the widest range of casino games and world famous slots and also says that it has the widest selection of payment methods.
These things coupled with the casino's bonuses and promotions make it a top destination for any player in australia looking to get online and start playing today. Perhaps one of our favourite things about the site is that you can click through to the different games, which show a full explanation of the game and how it works, and then allows you to link through to a variety of games in that category.
Jokeroom casino has new pokies lined up for release! The games are supplied by some of the best online casino software groups
Here are the top 5 pokies that australian players enjoyed in march 2020. Read on to learn more.
Play at jokaroom casino, where you have the chance to play fishin' for gold as an exclusive pokie ahead of its more general launch. Read on here for more now.
Software platform and favourite games
Jokaroom casino has partnered up with software providers such as igtech, quickspin and betsoft gaming. You may or may not know these different providers purely because they are some of the rarer ones, but that doesn't mean that the games that are offered are any short of amazing.
You'll find over 140 different kinds of pokies and video slots as well as some classic slots including the likes or 3-reel, 5-reel and 7-reels. You can also find a variety of different table games such as multiple types of blackjack, different roulette games and some other, rarer games like baccarat and keno.
Video poker is also something that you can play here at jokaroom and with 17 different progressive jackpots on offer; you'll easily be able to find the right game for you. You can find games like dragon shrine, ancient giants, sugar pop and king colossus, all of them slot favourites.
- Video poker
- Baccarat
- Keno
- Bingo
- Pokies
- Progressive jackpots
- Blackjack
- Roulette
- Craps
Play these jokaroom casino pokies for free
Jokaroom mobile casino
The site is perhaps designed with mobile users in mind and one could argue that this is the best decision because most players would choose to do online gambling on the go, with either their smartphone or a tablet. When you jump onto the fully responsive online mobile site at jokaroom casino, you'll be presented with a neat and tidy homepage allowing you to sort by provider or by game type.
The site is quick and really functions well and it seems to be designed with user experience in mind. Even though the site is fully responsive, you'll find that the desktop version will have more games than the mobile side of things. This is purely because the providers need to adapt mobile games for users wanting to spend less time loading the games and more time playing them.
Jokaroom supports multiple mobile phone platforms. It doesn't matter if you're using an old iphone 3S or an android from back in the day, you should be alright when trying to play at jokaroom's mobile casino. You can also get a great experience using blackberry and window mobile phones too. Each one has its pros and cons but all work relatively well when playing at jokaroom.
Big progressive jackpots
The progressive jackpots featured at jokaroom are probably not the kind of progressive that you will have heard about everywhere but there are still a number of popular ones. You can choose from progressives like good girl, bad girl, slotfather, greedy goblins and the new game, dragon kings. All of them are great slots to play and offer some big winnings.
Other bonuses & promotions
When you join up to jokaroom casino and claim the welcome bonus, you'll get up to $2,000 free in a matched deposit bonus but also get yourself 75 free spins. These will be given out to customers in a tiered method and the free spins, 25 for each deposit, will be usable on wolf treasure.
There are many different promotions on offer at jokaroom and you can claim one on every day of the week. Monday will give you the choice of picking one of five doors to get given a casino bonus. Tuesday will get you a 60% matched bonus, 60 free spins on goldilocks or a 40% match bonus plus 20 free spins. Wednesdays give you a choice of 2 different offers with either an extra 35% or 70% upon depositing a certain amount.
These are just some of the many deposits on offer with jokaroom casino and you can claim more on thursday, saturday and sunday, as well as sign up to the loyalty program and try to earn some rewards as you play. They'll all give you an added bonus to your real money whenever you decide to play.
Customer service and support
As previously mentioned in the review, jokaroom wants to be in a position where the customers get the best experience possible. This extends into the customer service on offer. There is a fairly comprehensive FAQ through jokaroom where you'll be able to answer most of your burning questions. If not, there are other ways to find the answers.
You're able to contact jokaroom through email, telephone or live chat. The email will direct you to two different areas, player support and banking/accounts. The more information you provide in the email you send, the fast they'll be able to assist you.
You can also phone jokaroom, although the hours aren't specifically listed on the website, and there's also the live chat feature which is available 24/7 .
- Phone (toll-free): 1-800-765-807
- Email: jrsupport@jokaroom.Com (player support)
- Email: jrbanking@jokaroom.Com (banking and accounts)
- Live chat: yes
Deposit and withdrawal methods
The wide selection of banking methods on offer at jokaroom isn't exactly the widest list we've ever seen, but it does certainly allow players to have a bit of choice. In terms of deposit, you'll be able to use credit and debit cards as standard, so VISA and mastercard are both approved. You can also use a pre-paid card in neosurf.
For withdrawals, your options are a little more limited, you'll only be able to withdraw using a VISA credit card, but will also be able to take a bank transfer into your account. There is currently no support for cryptocurrency at jokaroom.
Withdrawal speed and reversal time
Naturally, the banking options for withdrawals will take a little longer than usual. On their site, jokaroom lists that the payout timeframe is between 3 and 5 business days for VISA credit cards and bank transfers. Obviously this kind of estimate is down to the middle-man here, because jokaroom can accept no responsibility for how long your withdrawals would take.
There will be a short processing time for jokaroom to assess and pay out when you submit the withdrawal request though, so be prepared to add that into your time frame.
Joka room casino - player doesn’t wish to complete the KYC process for a small withdrawal amount.
Player stopped responding
REJECTED
Case summary
The player from australia feels that the verification process is unnecessary, and it shouldn’t be required for winnings lower than $100. We rejected the complaint because the player didn't respond to our messages and questions.
The player from australia feels that the verification process is unnecessary, and it shouldn’t be required for winnings lower than $100. We rejected the complaint because the player didn't respond to our messages and questions.
I signed up to jokaroom and deposited $100 from my credit card. I requested a withdrawal of $100 back to my credit card. They will not refund the money unless I go through KYC and give them a copy of my ID, a copy of my credit card and proof of my address. $100 is below the KYC limits of any country. These are based out of curacao where there are no KYC rules. I have given them a copy of my ID but will not give them a copy of card or residential address on grounds of identify theft. They also refuse to provide a copy of the data privacy. So currently the funds are no longer in my online account and they refuse to refund it without all my ID. My credit card provider is investigating and blacklisting them.
I signed up to jokaroom and deposited $100 from my credit card. I requested a withdrawal of $100 back to my credit card. They will not refund the money unless I go through KYC and give them a copy of my ID, a copy of my credit card and proof of my address. $100 is below the KYC limits of any country. These are based out of curacao where there are no KYC rules. I have given them a copy of my ID but will not give them a copy of card or residential address on grounds of identify theft. They also refuse to provide a copy of the data privacy. So currently the funds are no longer in my online account and they refuse to refund it without all my ID. My credit card provider is investigating and blacklisting them.
I signed up to jokaroom and deposited $100 from my credit card. I requested a withdrawal of $100 back to my credit card. They will not refund the money unless I go through KYC and give them a copy of my ID, a copy of my credit card and proof of my address. $100 is below the KYC limits of any country. These are based out of curacao where there are no KYC rules. I have given them a copy of my ID but will not give them a copy of card or residential address on grounds of identify theft. They also refuse to provide a copy of the data privacy. So currently the funds are no longer in my online account and they refuse to refund it without all my ID. My credit card provider is investigating and blacklisting them.
Jokaroom casino: the ultimate place for casino buffs
Jokaroom online casino features the joka, a character who likes to entertain others. With rewards for loyalty, a 24/7 customer support service and generous bonus offers, jokaroom casino has made a stable spot for itself in the gambling industry. The casino has joined hands with a number of software developers to offer players a vast collection of timeless games.
Since august 2020, jokaroom online casino has been rebranded as wild card city casino. We recommend you go to the updated wild card city casino page to see the updated review.
Exciting games at jokaroom casino
Jokaroom online casino caters to the australian market and therefore you will see a large number of pokies for real money! In fact, there is a pokies game for every occasion. The games are powered by top gaming developers including quickspin, isoftbet, IGT, habenero, playson and betsoft. Apart from pokies, the casino features roulette, baccarat, online blackjack, and video poker titles.
A few of the popular games include big bad wolf, dragon shrine, mighty arthur, 7 crazy monkeys, second strike and wins of fortune. The video poker titles are five draw poker, pyramid double bonus and double joker. In addition, you can choose from table games such as three card rummy, pai gow poker, craps, and top card trumps. All games are powered by proven RNG technology for speedy, dependable, real gameplay on PC, mac, and mobile!
You can play these on your browser as an instant play, which requires no download. In order to access the games, you just need to log into your account with your details. In addition, jokaroom is a mobile casino and you can enjoy these games on the go by playing on your ios, windows, blackberry and android smartphone or tablet device.
Jokaroom VIP room
When you become a VIP player at jokaroom casino, you become eligible for amazing benefits such as exclusive VIP bonuses, weekly cashback offers, no maximum bet, larger withdrawals, and dedicated VIP hosts!
Secure banking options
When playing for real money, you need not worry since jokaroom supports a variety of safe and secure payment options for deposits and withdrawals. This real money casino for aussies makes use of the latest security, encryption, data protection and firewall technologies in order to keep the personal and financial details of aussie players protected. Moreover, the casino maintains a privacy policy and does not share players personal information.
Some of the most popular banking options for australian players are bank transfer, neosurf, mastercard, and visa. You can make an instant deposit using neosurf, mastercard, and visa.
Enjoy a fresh and rejuvenating gambling experience
Jokaroom is a carefully-designed online casino with great popularity on social networking websites. It also has supportive, qualified and well-trained customer care staff who are eager to assist members. Other highlights of this casino include its generous welcome bonus, attractive daily offers, exciting rewards for loyalty and premium VIP membership.
If you are looking for a new and refreshing gambling experience, you ought to give jokaroom casino a try. It’s definitely worth your time and money!
Bonuses and promotions
Jokaroom casino features many attractive bonuses and perks, such as a welcome bonus, daily offers, and rewards for loyalty to help players pile up their casino bankrolls.
Welcome bonus
The casino offers AU$5,000 and 75 free spins that are spread over the first three deposits made by the player:
- On making the first deposit, players get 100% up to AU$2000 and 25 free spins on wolf treasure.
- On making a second deposit, players get 100% up to AU$1000 and 25 free spins on wolf treasure.
- On making the third deposit, players get 100% up to AU$2000 and 25 free spins on wolf treasure.
It is worth noting that the minimum deposit value needed to receive a bonus is AU$20 and the wagering requirements are 50X.
Daily offers
The casino also offers attractive perks every weekday. These are:
- Mysterious mondays: on making a deposit of AU$20, you can choose from five bonus offers.
- Twisted tuesdays: you have the option of choosing from three amazing bonuses (a 60% match bonus, 60 free spins on goldilocks, or a 40% match bonus and 20 free spins on goldilocks).
- Wacky wednesdays: on making a deposit of AU$20 or more, the casino will match you 35%; alternatively, if you deposit AU$150 or more you will receive 70% extra. Every wednesday, you have an option to choose from one of these two bonuses, each with a maximum value of AU$500.
- Thrilling thursdays: you stand a chance to receive a 50% match bonus of up to AU$500.
- Saturday swagger: you can get bonuses of 30%, 50%, and 75% depending on the amount you deposit. In general, the more you deposit, the higher percentage of match bonus you will get.
- Seductive sundays: you can claim at least six bonuses, all being matched deposits.
Important: players are required to deposit a minimum of AU$20 in order to be eligible for jokaroom daily promotional bonuses. Also, they need to meet the particular wagering requirements.
So, let's see, what we have:When depositing- and withdrawing money to and from your online casino account, you will eventually experience a “know your customer”-process. Also known as KYC, this is the part where operators of online gambling establishments asks you to provide them with documents. If you fail to provide them with what’s requested of you, you risk having […]
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